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Support Comparison
24/7 SupportFully Managed NetworkFully Managed HardwareFully Managed Cloud Platform3essentials Owned Data CentersPlatform Monitoring100% Uptime SLA on Network, Hardware100% Uptime SLA on Data CenterOS InstallationFree OS RebootsPlesk & cPanel/WHM InstallationOS PatchingPlesk & cPanel/WHM PatchingPlesk & cPanel/WHM Included SupportFull Support of Plesk & cPanel/WHM ComponentsVPS / Server Performance MonitoringFree External Migrations *Best Effort 3rd Party Application Support*Admin / RDP AccessUser RDP / SSH AccessPlesk Admin AccessPlesk Reseller AccesscPanel/WHM Root AccesscPanel/WHM Reseller Access 24/7 Support Fully Managed Network Fully Managed Hardware Fully Managed Cloud Platform 3essentials Owned Data Centers Platform Monitoring 100% Uptime SLA on Network, Hardware 100% Uptime SLA on Data Center OS Installation Free OS Reboots Plesk & cPanel/WHM Installation Admin / RDP Access User RDP / SSH Access Plesk Admin Access Plesk Reseller Access cPanel/WHM Root Access cPanel/WHM Reseller Access 24/7 Support Fully Managed Network Fully Managed Hardware Fully Managed Cloud Platform 3essentials Owned Data Centers Platform Monitoring 100% Uptime SLA on Network, Hardware 100% Uptime SLA on Data Center OS Installation Free OS Reboots Plesk & cPanel/WHM Installation OS Patching Plesk & cPanel/WHM Patching Plesk & cPanel/WHM Included Support Full Support of Plesk & cPanel/WHM Components VPS / Server Performance Monitoring Free External Migrations * Best Effort 3rd Party Application Support* User RDP / SSH Access Plesk Reseller Access cPanel/WHM Reseller Access
24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
OS Patching
Plesk & cPanel/WHM Patching
Plesk & cPanel/WHM Included Support
Full Support of Plesk & cPanel/WHM Components
VPS / Server Performance Monitoring
Free External Migrations *
Best Effort 3rd Party Application Support*
Admin / RDP Access
User RDP / SSH Access
Plesk Admin Access
Plesk Reseller Access
cPanel/WHM Root Access
cPanel/WHM Reseller Access
24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
Admin / RDP Access
User RDP / SSH Access
Plesk Admin Access
Plesk Reseller Access
cPanel/WHM Root Access
cPanel/WHM Reseller Access
24/7 Support
Fully Managed Network
Fully Managed Hardware
Fully Managed Cloud Platform
3essentials Owned Data Centers
Platform Monitoring
100% Uptime SLA on Network, Hardware
100% Uptime SLA on Data Center
OS Installation
Free OS Reboots
Plesk & cPanel/WHM Installation
OS Patching
Plesk & cPanel/WHM Patching
Plesk & cPanel/WHM Included Support
Full Support of Plesk & cPanel/WHM Components
VPS / Server Performance Monitoring
Free External Migrations *
Best Effort 3rd Party Application Support*
User RDP / SSH Access
Plesk Reseller Access
cPanel/WHM Reseller Access
- *Read more about external migrations for Managed Plans here: http://www.3essentials.com/managed-server-website-moves/
- *Best Effort 3rd Party Application Support may fall under paid support depending on the nature of the item. We only bill with the customers approval if we can resolve the issue.